0. 1 as the default gateway. 168. I then have to type in the link addresses in order to access the websites that come up in the search results. You set a static IP address on each device. Switching between router and modem mode. 1 - Your Hub is broken and you get a new one. Enter your credentials and press OK to log into the router settings menu. on 23-01-2023 13:03. Here is a step by step guide: How to put a VM hub into modem mode: 1) Access your hub on 192. Virgin Mobile – 789 on a phone of ours. 3. 1x authentication using Radius (MS IAS Server) with certificates. Hi. Learn more. Simply press 1 when you get through to the automated menu, and you'll be put through to. I said I wanted a status IP address, to use in model only mode and a 4g backup dongle. 168. Unfortunately my IP address appears on the 2 block lists, Spamhaus and DUHL Sorbs. g. 168. I moved my Hub 5 to the other side of my room, so it was basically switched off, moved and switched on again! Since then 4 separate devices connect to the wifi network but don’t get a valid IP (169. . Command: PASV Reply: 227 Entering Passive Mode (xx,xx,xx,xx,39,110). The unaffiliated community for Virgin Media subscribers to discuss broadband, TV, phone and mobile services. 2 but may check by ARP and ping this then tells the router you can't give that IP out but what if the PC is off with 192. on 03-11-2022 16:17. Options. thanks for the fast confirmation Graham_A and newapollo. (That's Cloudflare. Need to contact Virgin Media Customer Services? Call: 0345 454 1111 WhatsApp: 07305327112. 0. 2. Laptops connect but have "No internet, secured. com Running the windows troubleshooter, it says that the problem is that the IP address is invalid. Running the windows troubleshooter, it says that the problem is that the IP address is invalid. I have contacted virgin media for a new Ip address as the one I have never changes only the lease gets renewed. I have a local personal admin account and then I used my MS account for normal use. xxx range IP to a given MAC. 2. Re: VM validation failed - Couldnt get the IP address for vm user-image, timeout occured Unable to get IP for VM and x-mode not working are quite different things. 5. So the title says it all. Mobile Your Account. 9. Remember: what VM give you is connectivity, not Internet Access. So then I tried dis. I tried to use a static IP address and that doesn't work either. However, on Sunday devices such as my Windows 10 PC, Amazon echo and Android phone are unable to get internet access when connecting to the hub with the message "Unable to obtain IP address". If there is just a single hop in the results, you are not behind CGNAT. The short answer is no you can’t. com results as 10/10 with a manually configured IPv6 address from a valid Virgin Media IPv6 subnet. In my experience, this intermittent behaviour occurs when the Virgin Media TV Go app does not get the IP address of the TV 360 box. If the Virgin TV box isn't connected to your home network you’ll see a default IP address starting with 169. Step 03: Next up, change the IP from ‘DHCP’ to ‘Static’ and enter the IP address of your router and save the settings. 0. No matte. There is an easy and better way. Off their network (BRAS, DHCP server etc. 22-2302. That means a network cable is plugged in or a wireless network exists. Signals from baby monitors, fish tanks and cordless. Step 3: Right inside the command prompt, type in “ipconfig” and hit Enter. Default repeater’s IP, login and password. I have exactly the same problem. Examples over the past few years: 1. VM works differently to some other ISPs/Broadband providers such as BT or Plusnet. 5 hrs on the phone to virgin media, spoken to 6, yes 6 different people and cut off twice. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. My Router got a new IP address about 6 weeks ago and from that point on I cannot send emails because the mail server says my new IP-Address is on a blacklist. The short answer is no you can’t. You can request a disconnection in writing to this address Virgin Media Sales Operation Support, Virgin Media, Sunderland, SR43 4AA, this address is also stated in the terms and conditions of your contract, this can also be found here in section N. Tudor. 6K subscribers in the VirginMedia community. 8. 5. The present firmware on the VM hubs restricts the LAN IP address to 192. Check if your email address, password, and other personal information has been exposed in a data breach. WiFi mesh systems are a partial solution to some of these problems but obviously VM’s routers do not have that capability and even if they did they. Note: If you update your username in My Virgin Media, this email address will not change. com which is - 5311806. The only other thing I'd try is installing version 1. When Virgin TV Control finds a Virgin TV box you will see the Select the box screen. Tags:. strung along through 4 different people on the phone for 2 hours quoting better prices until the last one claimed he couldn't do any of them and shouted at me. However, they don't seem able to provide any evidence as to what the source of the emails might be. All meet the requirements (of varying strength to moderate/strong). SpeedMost ISPs in the UK use dynamic IP addresses, as static IP addresses are a business commodity. The way I've done it is to fix the device's IP address within the DHCP reservation range and then port forward. Restart Your Device: This ensures the changes take effect. 7K subscribers in the VirginMedia community. 5. Try restarting your Wi-Fi router. 168. It proves basic Internet access. 168. 12 for your console’s unique IP. Save and Exit: Confirm any changes and close the settings. I hope 🙂. The unaffiliated community for Virgin Media subscribers to discuss broadband, TV, phone and mobile services. 0. It proves your router connection. They called me to say yes, we have your dynamic IP package, I said no, I orders static. 1. Point 1 is working as expected, but point 2 is not. Tudor. 2. Make sure that this network doesn't overlap any other networks you may have on the FortiGate. They have now told me to become a business customer and pay nearly £35 more so I can get a new ip. 9. com and smtp. QuickStart, set up and connections. Note: If you update your username in My Virgin Media, this email address will not change. This will force the router. I originally set it up in modem mode and noticed we kept losing internet connection10-15 times a day turning everything off. Even he couldn’t log. Check the IP address of your mail server to see if the receiving domain is blocking it. Fast VPN speeds. despite ringing virgin for over 2 months nothing has been done. Context: Yesterday I called Virgin Media and asked for the five static IPs I’m entitled to as part of my business contract. That said, the address if what is called ‘sticky’ and rarely changes, I’ve had my current one for about 12 months. We checked the DHCP server and other thinks realted to dhcp evrythinks works fine and rebotted the server also. Simply enter IP address in the form below to get geo-IP location data of an IP address. is it the IP address of the SMTP server sending the emails or is it the Public IP address of VM Hub in modem mode. Solved: my landline has not been working for a couple of weeks and i've been trying to sort it for a few days now automated system not - 5306846. I had virgin media at my old property and booked a home move two weeks ago to my new property on the 17th. 24-2206. This has been picked up, reported to Spamhaus, your IP address has been listed and VM (for better or worse) have blocked you from sending emails. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. Connect the Hub’s power cable with the blue tab. e. 0. IMAP4 SPA (Secure Password Authentication) Disabled. If it’s not a technical issue you need help with then we’re here to support you on. Go to a site such as whatismyipaddres. 1. QuickStart, set up and connections. 255. See where this Helpful Answer was posted. com, a site I know well) if you get responses to this you can reach the Internet. SSH / SFTP / FTP - Many services are locked behind firewalls which block all ports - unless your IP is 'on the list'. • Keep valid reverse DNS records for the IP address(es) from which you send mail, pointing to your domain. DHCP problem on hub 5. com. If the issue is caused by transitory interference, this should help. Factory reset your Android. Full email address, e. This is the Virgin Media modem mode IP address. 0. Step 2: Search for “cmd” and hit ENTER to launch the command prompt. Unblock TV shows at school or work. Virgin’s TV boxes work on an internal IP system that is only accessible from their own network. Mac: Set the ‘ Configure IPv6 ‘ option to ‘ Link-local only ‘. If you change the IP mask to 255. Hi to everyone, I have been trying for two days to fix an issue with my broadband, wasn't able to get back any resposne from WatsappSupport - 5345900 Browse Virgin Media Virgin Media Community IPv4 address (or IP address) Subnet mask; Default gateway; DNS server(s) Make up a unique IP address for your Xbox console, and write it down. Regardless of what method you use to connect to the Internet, you need an IP address. Type “ ipconfig ” inside the newly opened command prompt. 168. Press Home on the remote control, and then Help & Settings > Settings > Network, where you’ll see your IP address listed as IP Addr. Method 1: Clearing MAC address from your account. For example if the router IP is 192. 1, Fill the IP address of PC's LAN as 192. Still couldn't send emails with em client or Thunderbird. FYI Virgin Media IP Address are dynamically allocated, i. I need to contact internet security team but cannot seem to be put through very frustrating Wifi connectivity issues. But a firmware fix is finally in the works. For example, if your computer’s address is 192. Restart Your Device: This ensures the changes take effect. 0. 0 Kudos. 168. 168. It is issued as an additional security resource on a LAN by hiding a user's private IP address from other users on a given server. It seems there an issues with IP addresses and something is interfering with other devices. See title. All very annoying. Method #3 – Change the Encryption Method Options. If you're able to connect and use the internet, then you know the issue isn't your phone. 168. 247. When you’re booking your move, let us know if you want to choose a new package for your new home. 168. Line was installed with 5 static IPs, PFSense setup with a Unifi network and speeds were above what I paid for - Nice. I checked who the owner of the address 81. Using the Hub 5 in modem mode with a 3rd party Wi-Fi router might cost £100 or so but at a stroke all of these issues are resolved and you can get back to work or streaming the tennis. ). despite ringing virgin for over 2 months nothing has been done. Model = TL-WPA4230P All of a sudden my powerline extender has started saying it 'could not obtain IP address'. Or, sometimes, "Avoided <SSID> due to poor internet access". Options. Expand the Advanced options menu and choose Static from the IP settings menu. 254. 0. 1. You cannot get a fixed IP address with VM residential broadband. kitenski. I'm here to share knowledge, I don't work for Virgin Media. Enabled (or 'Password' on Macs) IMAP4 username. I need to contact internet security team but cannot seem to be put through very frustratingyour router issues IP address to devices that successfully connect to the network. If 0. The connectivity does resemble internet access in some ways, but it's not the real deal; it is more appropriate to think of it as being like cable TV. 1 ACCEPTED SOLUTION. The problem is in this line. I have the same issue and have just spent 2. Could I be removed as I've now reconfigured my cameras to use TLS 456 and have got past the authentication/ password wrong but am now getting: Test. No one at virgin media seams to no what to do. To answer the question confirm no. Current setup: CM2000-> RBE973S-> Trendnet TEG-S380-> GS716T-> pi-hole. Unplug the power cord from the back of the console for 5 minutes. Open your Android phone and find the Settings app. 56. for over 1 or 2 years, I've been sat with the same IP address for nearly 2 years. Save and Exit: Confirm any changes and close the settings. Networking and WiFi. connect 1 PC using DHCP. To obtain a Static IP address you will need to contact the Virgin Media Business department. uk. 1 ACCEPTED SOLUTION. Restart your phone and try to connect to your network again. Subnest mask, IP Address and DNS. 1. On the newer hubs you can always get to the hub in modem mode on 192. You’ll use a command line editor called Nano to alter your hosts file and either add or remove the IP address for the site in question. If IP address of Network card are configured to obtain automatically, Change it to fill the IP address manually. Internal could be a different issue as most network cards will give you both IPv4 and IPv6 addresses unless you disable it, it will not make any difference to your external connection. Anyway, done it now and submitted. 250, but I am unsure as I run in modem mode. 168. Iv had the phone disconnected when in the middle of talking to you. VM allocate you an IP address, you don't get to choose it on a domestic account. I wonder what 1 digit they mean. com. Change the Wi-Fi Router Channel. checked another device and it’s saying Failed to obtain IP address. The default Virgin Media Super Hub 2ac IP Address is: 192. I get a 169. You can contact this department by calling 1800 941 941 (Monday - Friday) or email:. Options. 1. It is written as, ‘SERVER_ADDR’. ago. I've been experiencing Wi-Fi issues on and off over the past few months, normally a reboot of the device and it works fine. All our services will be set up so, once you’re in your. Solution 7: Reinstall Google Chrome. Infuriatingly, before I had time in a busy week to follow the trail further, I found that when I connected my laptop at another physical location on a mobile phone data network, the problem had disappeared. All forum topics; Previous topic; Next topic;. 0. Pack our kit. VM will not, indeed cannot help you with this, it’s down to you to do it. I believe it is having issues with the DHCP service. 1. We would like to show you a description here but the site won’t allow us. 254. ping your_router's IP address (e. This does not change the default hub's ip address from 192. I happened to notice evidence of at least some IPv6 back in. 3. That won't help it will be a week or two before I find devices not working because they can't obtain an IP address. ntlworld. Watch Virgin Media TV securely on any network with CyberGhost VPN. In the case of your WiFi timer, it needs a fixed IP address in order for remote access to operate, so you will need to set this up manually. Note: If your router LAN IP address is 192. You can contact this department by calling 1800 941 941 (Monday - Friday) or email: [email protected] 25-07-2022 13:40. 172 Comments. This has been picked up, reported to Spamhaus, your IP address has been listed and VM (for better or worse) have blocked you from sending emails. If you are using the superhub as a router then the same mac address is. Is this possible OR do I have to remove the hub from the equation ?. despite ringing virgin for over 2 months nothing has been done. Monitor your email storage. Follow these steps to do this: Go to Settings > Connections > Wi-Fi > Select the Wi-Fi network, and then choose Forget Network. I wonder what could be triggering the IP. 8 to test it out. Email settings for addresses ending in @VirginMedia . imap. I have tried several new passwords but on each occasion Outlook reports that something went wrong, Outlook could not update the password, and advises me to try. #Ethiopia #Wi_Fi#AshuWebin this video, Ashenafi from Ashu web shows how to fix couldn't get IP address wi-fi problem Social Media: Drop a like on Facebook:. 1. If you are logged in with the primary account, and still unable see the Virgin. 8. 2 ? then the router. OK - stuck in an infinite loop of pain. Hi all, As far as I was aware, Virgin Media Ireland have had IPv6 in some form (DS-Lite IPv6 perhaps) for a couple of years or more as I recall getting my brother to check his IP address last year and it showed both an IPv4 and an IPv6 address. . " I 100% sure I used to get a unique public IP instead of a dns address" all the VM hub gets is an IP address, it knows nothing of the DNS address. . Note you can only connect one wired device to the Hub when using modem mode as WiFi is also disabled. Everything was working fine for a couple of weeks until all of a sudden a bunch of my devices dropped off the wifi and would not reconnect. tail" It is important to keep the colon : and the spaces before that piece of text exactly as per the original line of text in step 1). 0 through 192. You might be able to change it to something like 192. com:dead. ) The method given by eddy for superhub 3 does not seem to work as the console does not respond with n number. The Virgin Internet Security team says that Spamhaus has detected bulk spam emails being queued from my IP address. Community elder. If connect to the router via cable could access internet, but when devices connect to the router wirelessly couldn’t access internet, please refer to Step 5. The DNS address for your particular IP address is known to the VM DHCP server which allocates it and registered on the VM DNS servers. Step 4. settings page. 168. try adding email account now. and see if it gives you a computer name. I'm hoping I can get some free pods and that this resolves the reboot issue. Find out what your public IPv4 and IPv6 address is revealing about you! My IP address information shows your IP location; city, region, country, ISP and location on a map. 48 is with an online IP lookup. xxx IP address, with the google dns servers, and 192. , richard. Hubs tend to have 2 Public IP one for Router mode and one for Modem mode - both very sticky. If the test reveals you have a moderate or strict NAT type, all you need to do is some slight configuration on your router. Visit what is my ip live home page to check your own public and local IPv4 and IPv6 address. Long press on the network that refuses to connect and tap on Forget Network. Virgin has "sticky" IP addresses, meaning you might have the same address for months at a time. There are a few options for time servers that you can use with Virgin Gigabit: 1. Turn on. Power down and back up again and chances are you will get a new IP address from their pool. Step 2: Under Browse for new shares list in Kodi, select Add network location. Select “ Connection ” from the pane on the left side. " However, clicking on the original email says the link is expired and while it offers to send. co. 1. After entering a new static IP address (192. You will receive an email to re-register for Netflix and restore access. If you are a Virgin Media customer and require support regarding a security issue (Compromised email account, Scam Callers, Malware infections etc), or you are experiencing problems accessing your email account. it did it, my laptop was still connected (working from home) and worked just fine. Hub 5 seems to not allocate IP Address. Receiving mail (POP3) POP3 server name. 1 or 192. The Virgin Internet Security team says that Spamhaus has detected bulk spam emails being queued from my IP address. Connect the repeater to your desktop or laptop via the patch cord: Ensure your PC’s wired Ethernet card is configured to obtain IP automatically: Try to open the repeater’s default IP address that is printed on the back of the unit. 168. on 28-12-2022 11:40. 2 with it on whats meant to happen is the router thinks new device wants IP no one is using 192. If no login screen shows up, try finding the correct IP address for your router by Searching for your router. 2. Just turn the power off, wait for 30 seconds, and. I hope 🙂. Networking and WiFi. 0/24. I think my ip address is blacklisted I have contacted 123-reg and they said for what ever reason virgin is blocking it as I can get email on my phone using ee data. 247 - (this is uuplus. 255. If the above IP address does not work or you changed it in the past and don't remember what you changed it to then follow these Find Your IP Address Instructions. 1 into the address bar of your browser. 0 Kudos. ) Enabled (or 'Password' on Macs) IMAP4 username. What is weird is that I have a repeater, games consoles and smart plugs connected over WiFi to the hub which all still work. 1 The admin settings password is on the bottom of the Hub and is different to the Wifi password. You really need to go back to them and push to have your IP Address delisted or for them to explain why it is listed and why it cannot be delisted. You could also possibly set up a url redirector see addictivetips for explanation. e. Log onto the Hub at 192. 29-03-2023 11:40 - edited 29-03-2023 11:41. Press Home on the remote control, and then Help & Settings > Settings > Network, where you’ll see your IP address listed as IP Addr. 1 IF you own network subnet is not 192. 1 or 192. Your option is to ask for a new hub if you like router mode or use modem mode and get your own router both will give you a new WAN IP in the hope you are not black listed under a new WAN IP. Your Hub isn’t connected to the internet, which means I’ve just received the VirginMedia Hitron router via virgin business. We would like to show you a description here but the site won’t allow us. I'm not a particularly tech savvy person but based on what I've read online this seems to be a relatively common issue with the Hub 3. Open Advanced settings. 1 hour to 3 which didn't try due to. , richard. I. After 2 years VM remain silent on the known issues of Hub 5s and DHCP + Wi-Fi + DNS. So that part should now say something like " [email protected] /24 and you can provision the UniFi ap’s from there. despite ringing virgin for over 2 months nothing has been done. 1 ACCEPTED SOLUTION. 24-2206. 162. - Toss a 'Like' to your fixxer, oh Valley of Plenty! and chose the solution, too00oo -. Then, select Remove This Network. 168. fate. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. 1 and gateway of 192. If it doesn’t, enter the same IP address with a 1 instead of the last number (192. 255. Update 2 (June 22, 2023) 04:41 pm (IST): The Virgin Media support team confirmed that the issue has finally been resolved. I have tried to send email from an IP camera using smtp port 25 and I think this has put me on a blacklist. com. Once logged on, go to the Wifi settings and untick the 5Ghz Wifi band. It barely gave you enough time for a couple of messages or load 1 web page at most. Many proxy servers, VPNs, and Tor exit nodes give themselves away. From a desktop or laptop device open a Command Shell in Window or otherwise a Terminal.